文献类型：期刊文献

英文题名：Perceived value and continuance intention in mobile government service in China

作者：Wang, Changlin[1];Teo, Thompson S. H.[2];Liu, Luning[3]

通讯作者：Wang, CL[1]

机构：[1]Henan Univ Econ & Law, Sch E Commerce & Logist Management, 180 Jinshui East Rd, Zhengzhou 450046, Peoples R China;[2]Natl Univ Singapore, Sch Business, Dept Analyt & Operat, 15 Kent Ridge Dr, Singapore 119245, Singapore;[3]Harbin Inst Technol, Sch Management, Dept Publ Management, 92 West Dazhi St, Harbin 150001, Peoples R China

第一机构：河南财经政法大学电子商务与物流管理学院

通讯机构：[1]corresponding author), Henan Univ Econ & Law, Sch E Commerce & Logist Management, 180 Jinshui East Rd, Zhengzhou 450046, Peoples R China.|[104849]河南财经政法大学电子商务与物流管理学院;[10484]河南财经政法大学;

年份：2020

卷号：48

外文期刊名：TELEMATICS AND INFORMATICS

收录：;EI(收录号：20200608124430);Scopus(收录号：2-s2.0-85078733824);WOS:【SSCI(收录号:WOS:000517854800007)】；

基金：This work was partly supported by National Natural Science Foundation of China (NSFC) under Grant [NSFC-71403080, 71974044, and 91646105], and Department of Science & Technology of Henan Province under Grant [172400410135, and 182400410140].

语种：英文

外文关键词：Mobile government; Perceived value; Continuance intention; Value-based adoption model; Relative advantage; Compatibility

摘要：Drawing on the value-based adoption model (VAM), a research model of mobile government (m-government) continuance usage behavior is developed. Data collected from a survey of 246 users of an m-government application in China are used to test the research hypotheses. Our results indicate that mobility, localizability, and personalization are positively associated with perceived value, which in turn, is positively associated with continuance intention. Our results show that perceived value partially mediates the relationships between mobility, personalization, and localizability (but not security) with continuance intention. Further, compatibility positively moderates the relationship between perceived value and mobility, localizability, and security (but not personalization), and between perceived value and continuance intention. Our results suggest that there is a tradeoff between personalization and security (analogous to personalization-privacy paradox where users are torn between their desire for personalization and their instinct to protect their privacy). Implications for research and practice are discussed.