文献类型：期刊文献

英文题名：Public and private value creation using artificial intelligence: An empirical study of AI voice robot users in Chinese public sector

作者：Wang, Changlin[1];Teo, Thompson S. H.[2];Janssen, Marijn[3]

通讯作者：Wang, CL[1]

机构：[1]Henan Univ Econ & Law, Serv Digital Res Ctr, Henan Econ Res Ctr, Sch E Commerce & Logist Management,Dept E Commerc, 180 Jinshui East Rd, Zhengzhou 450046, Peoples R China;[2]Natl Univ Singapore, Business Sch, Dept Analyt & Operat, BIZI 8-75,15 Kent Ridge Dr, Singapore 119245, Singapore;[3]Delft Univ Technol, Fac Technol Policy & Management, B3-150,Jaffalaan 5, NL-2628 BX Delft, Netherlands

第一机构：河南财经政法大学电子商务与物流管理学院

通讯机构：[1]corresponding author), Henan Univ Econ & Law, Serv Digital Res Ctr, Henan Econ Res Ctr, Sch E Commerce & Logist Management,Dept E Commerc, 180 Jinshui East Rd, Zhengzhou 450046, Peoples R China.|[104849]河南财经政法大学电子商务与物流管理学院;[10484]河南财经政法大学;

年份：2021

卷号：61

外文期刊名：INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT

收录：;EI(收录号：20213210748062);Scopus(收录号：2-s2.0-85112007685);WOS:【SSCI(收录号:WOS:000704367600014)】；

基金：This work was partly supported by National Natural Science Foun-dation of China (NSFC) under Grant [NSFC-71403080] and Department of Science & Technology of Henan Province under Grant [172400410135 and 182400410140] .

语种：英文

外文关键词：Value creation; Public value; Private value; Artificial intelligence; Voice robot

摘要：Despite significant theoretical and empirical attention on public value creation in the public sector, the relationship between artificial intelligence (AI) use and value creation from the citizen perspective remains poorly understood. We ground our study in Moore's public value management to examine the relationship between AI use and value creation. We conceptually categorize public service value into public value and private value. We use procedural justice and trust in government as indicators of public value and, based on motivation theory, we use perceived usefulness and perceived enjoyment as indicators of private value. A field survey of 492 AI voice robot users in China was conducted to test our model. The results indicated that the effective use of AI voice robots was significantly associated with private value and procedural justice. However, the relationship between the effective use of AI and trust in government was not found to be significant. Surprisingly, the respondents indicated that private value had a greater effect on overall value creation than public value. This contrasts with the common idea that value creation from the government perspective suggests that social objectives requiring public value are more important to citizens. The results also show that gender and citizens with different experiences show different AI usage behaviors.