文献类型：会议论文

英文题名：Research on the Model of Enterprise's Customer Knowledge Chain Management and Innovating

作者：Li Xin'an[1]

第一作者：李新安

机构：[1]Henan Univ Finance & Econ, Zhengzhou 450002, Peoples R China

第一机构：河南财经政法大学

会议论文集：International Conference on Growth of Firm and Management Innovation

会议日期：SEP 18, 2009

会议地点：Langfang, PEOPLES R CHINA

语种：英文

外文关键词：enterprise's competitive competence; knowledge management; tacit knowledge

摘要：Customer knowledge chain reflects the relation between customer knowledge and enterprise's competitive competence. The enterprise's knowledge management constraints have become the bottleneck of enterprise's Knowledge Innovating in China. Customer knowledge chain includes customer knowledge acquiring, mining, sharing, transferring, innovating etc. This paper is intended to analyze the customer knowledge sharing, transferring and innovating model to illustrate CKM (customer knowledge management) process in order to promote enterprise's innovation in China.