文献类型：期刊文献

中文题名：服务型领导对员工顾客导向组织公民行为的影响机制——责任知觉的中介与领导权力感知的调节效应

英文题名：The Impact Mechanism of Servant Leadership on Employees' CO-OCB——The Mediation of Felt Obligation and the Moderation of Perceived Leader Power

作者：田启涛[1,2]

第一作者：田启涛

机构：[1]上海财经大学国际工商管理学院;[2]河南财经政法大学工商管理学院

第一机构：上海财经大学国际工商管理学院,上海200439

年份：2017

卷号：34

期号：1

起止页码：112-117

中文期刊名：经济经纬

外文期刊名：Economic Survey

收录：CSTPCD;;国家哲学社会科学学术期刊数据库;北大核心:【北大核心2014】；CSSCI:【CSSCI2017_2018】；

基金：国家自然科学基金项目(71672108);国家社会科学基金项目(13BGL072);上海财经大学研究生创新基金资助项目(CXJJ-2014-350)

语种：中文

中文关键词：服务型领导;责任知觉;领导权力感知;顾客导向组织公民行为

外文关键词：Servant Leadership; Felt Obligation; Perceived Leader Power; Customer-Orientation Organizational Citizen Behavior

摘要：笔者探讨了服务型领导对员工顾客导向组织公民行为影响的中介心理机制及其边界条件,构建了服务型领导、员工责任知觉、领导权力感知和顾客导向组织公民行为之间的关系模型。研究结果表明:(1)服务型领导对员工顾客导向组织公民行为具有正向显著影响;(2)员工责任知觉在服务型领导和顾客导向组织公民行为之间起完全中介作用;(3)领导权力感知调节了员工责任知觉对顾客导向组织公民行为的影响,即领导权力感知水平越高,员工责任知觉对顾客导向组织公民行为的影响就越弱,反之则越强。
This study examined the impact mechanism of servant leadership on employees＇ customer-orientation organizational citizen behavior by focusing on the mediating role of followers＇ felt obligation and the moderating role of their perceived leader power. Using time-lagged data from 226 supervisor-follower pairs in three commercial banks in Henan province, China, this study found that servant leadership positively influenced followers＇ customer-orientation OCB, and this influence was mediated by followers＇ felt obligation. In addition, moderated path analysis indicated that employees＇ perceived leader power weakened the direct effect of followers＇ felt obligation on customer-orientation OCB. The higher the perceived leader power, the weaker the influence of followers＇ felt obligation on customer-orientation OCB, and vice versa.