文献类型：期刊文献

中文题名：职场谣言与一线员工主动服务绩效

英文题名：Workplace gossip and frontline employees' proactive service performance

作者：Tian, Qi-tao[1];Song, Yang[2];Kwan, Ho Kwong[3];Li, Xue[4]

第一作者：田启涛

通讯作者：Li, X[1]

机构：[1]Henan Univ Econ & Law, Sch Business Adm, Zhengzhou, Henan, Peoples R China;[2]Shanghai Univ Finance & Econ, Sch Int Business Adm, Shanghai, Peoples R China;[3]Tongji Univ, Sch Econ & Management, Shanghai, Peoples R China;[4]Southwestern Univ Finance & Econ, Collaborat Innovat Ctr Financial Secur, Inst Chinese Financial Studies, Chengdu 611130, Sichuan, Peoples R China

第一机构：河南财经政法大学工商管理学院

通讯机构：[1]corresponding author), Southwestern Univ Finance & Econ, Collaborat Innovat Ctr Financial Secur, Inst Chinese Financial Studies, Chengdu 611130, Sichuan, Peoples R China.

年份：2019

卷号：39

期号：1

起止页码：25-42

外文期刊名：SERVICE INDUSTRIES JOURNAL

收录：;Scopus(收录号：2-s2.0-85042220137);WOS:【SSCI(收录号:WOS:000450634400002)】；

基金：This work was supported by Ministry of Education of the People’s Republic of China [Grant Number 17XJC790006] and National Natural Science Foundation of China [Grant Number 71672108].

语种：中文

外文关键词：Gossip; proactive service performance; harmonious passion; job social support

摘要：Managers are interested in promoting frontline employees' proactive behavior because proactivity is crucial for organizational success. This study examined the link between perceived workplace gossip and employees' (targets') proactive service performance by focusing on the mediating role of employees' harmonious passion and the moderating role of perceived job social support. Using time-lagged survey data from 218 supervisor-subordinate dyads in a commercial bank in China, we found that perceived workplace gossip negatively influences employees' proactive service performance, and that this relationship is mediated by reduced harmonious passion. In addition, perceived job social support attenuates the negative relationship between perceived workplace gossip and harmonious passion, with harmonious passion having a mediating effect on the relationship between perceived workplace gossip and proactive service performance. These results provide new directions for understanding workplace gossip, harmonious passion, proactive service performance, and job social support. The theoretical and practical implications of our findings are discussed.