文献类型：会议论文

英文题名：Public value model in electronic government service: An empirical research

作者：Wang, Changlin[1,2]; Liu, Junping[3]; Fang, Runsheng[1,2]

第一作者：Wang, Changlin

机构：[1] School of E-commerce and Logistics Management, Henan University of Economics and Law, Zhengzhou, China; [2] Collaborative Innovation Center of Modern Service Industry, Henan Province, Zhengzhou, China; [3] Department of Human Resources, Henan University of Economics and Law, Zhengzhou, China

第一机构：河南财经政法大学

会议论文集：Pacific Asia Conference on Information Systems, PACIS 2016 - Proceedings

会议日期：June 27, 2016 - July 1, 2016

会议地点：Chiayi, Taiwan

语种：英文

外文关键词：Information services - Government data processing

摘要：This paper attempts to develop a public value element model concerning service quality, justice, satisfaction, and trust under e-government context. Drawing upon Moore's public value model, the updated public value model is constructed, and data obtained from a field survey of 192 e-government users are analyzed to test the proposed hypotheses. The results demonstrate that: (1) public value in e-government includes four elements: service quality, justice, satisfaction, and public trust; 2) service quality and justice (representing services) have a positive effect on satisfaction and public trust; and (3) satisfaction (to measure outcomes) is positively related to public trust. The findings contribute to assessing public value form economic, social and political aspects, and providing guidance for improving public value.