文献类型：期刊文献

英文题名：Pursuing superior performance of service innovation through improved corporate social responsibility From a knowledge acquisition perspective

作者：Li, Lan[1];Li, Gang[2];Yang, Xue[2];Yang, Zhilin[2,3]

第一作者：李岚

通讯作者：Li, G[1]

机构：[1]Henan Univ Econ & Law, Res Ctr Henan Econ, Sch Business Adm, Zhengzhou, Henan, Peoples R China;[2]North China Univ Water Resources & Elect Power, Sch Management & Econ, Zhengzhou, Henan, Peoples R China;[3]City Univ Hong Kong, Dept Mkt, Kowloon, Hong Kong, Peoples R China

第一机构：河南财经政法大学工商管理学院

通讯机构：[1]corresponding author), North China Univ Water Resources & Elect Power, Sch Management & Econ, Zhengzhou, Henan, Peoples R China.

年份：2019

卷号：31

期号：4

起止页码：925-943

外文期刊名：ASIA PACIFIC JOURNAL OF MARKETING AND LOGISTICS

收录：;Scopus(收录号：2-s2.0-85071579753);WOS:【SSCI(收录号:WOS:000482219900010)】；

基金：The authors gratefully acknowledge grants from National Social Science Fund of China (15BGL087), Henan Soft Science Foundation (172400410353), Program for Science & Technology Innovation Talents in Universities of Henan Province (2016-cx-003) and National Natural Science Foundation of China (Project 71672164) for financial support.

语种：英文

外文关键词：China; Service innovation; Corporate social responsibility; Knowledge acquisition

摘要：Purpose The purpose of this paper is to investigate the impact of corporate social responsibility (CSR) on the performance of service innovation (PSI), and the mediating effect of knowledge acquisition. Design/methodology/approach Drawing on social exchange and knowledge management theories, this paper establishes a relevant conceptual model and adopts a hierarchical regression analysis to examine the model with a data set of 298 firms from China. Findings CSR positively affects the PSI; however, the effects vary when firms take responsibility for different stakeholders. CSR for the same group of stakeholders influences differently the short-term financial and long-term non-financial PSI, whereas knowledge acquisition mediates the impact of employee and customer CSR on PSI, but not the impact of community CSR on PSI. Practical implications - Managers could improve the PSI of the firm by strategically assuming CSR and by managing corporate knowledge acquisition activities. Originality/value This study contributes to the service innovation literature by identifying the influence of particular types of CSR on PSI, and by highlighting the influencing mechanism of knowledge acquisition. It extends scholarly understanding of the antecedents of PSI as well as the business returns to CSR.